Junior Customer Support Technician

We are looking for a Junior Customer Support Technician to expand our growing team by providing first-line support to our customers in their use of our proven leading MDXT Connect data distribution platform.

A successful applicant will have:

Excellent communication skills, helping customers through online meetings, email and in-person as appropriate
Enthusiasm/aptitude for learning new technologies and skills, as required in a fast-moving technology business
Strong experience/familiarity with Windows and Microsoft Excel
Linux experience/familiarity, including confidence using the shell
Understanding of computer networking and cloud computing concepts

Other useful skills include:

Familiarity with market data environments and/or real-time messaging(e.g. MQTT)
An understanding of IT security concepts (e.g. TLS) and best practices
HTML, JavaScript, CSS
Python/Jupyter

Interested? Apply below.

About MDX Technology

Nearly 40 of the world’s leading financial institutions and data providers use MDX Technology to disseminate real-time data and collaborate internally and with buy-side clients. Users include TPIcap, HSBC, ICE and Royal Bank of Canada to name a few. We have offices in London, North America and representation in the Far East.